Service Operations Leader and Program Manager with a proven track record optimizing operational performance and pulling large strategic initiatives through companies.
Develops collaborative leadership teams focused on improving key performance indicators, leading integration projects and cost reduction initiatives.
Trained Lean Six Sigma Champion driving continuous improvement and transforming business processes.
Adept at creating a performance culture through process execution and talent development. Strong reputation for aligning and driving strategic initiatives across business verticals. Intuitively analytical leader known for personal credibility, integrity and effective communication.
Operations Management - Process Improvement - Program Management
Strategic Planning - Team Leadership/People Development - Project Management
Forecasts & Budgeting - Vendor Management - Customer Experience